Frequently Asked Questions


  • Do I need to pre-pay for lunch or will I receive an invoice?

    Mounds View Schools has a computerized meal payment system that assigns a unique PIN number to each student. This number stays with the student from Kindergarten through 12th grade. The pin number is like a pre-paid credit card. Parent's deposit money into their student's account and student's enter their pin number on a keypad at the end of the lunch line. Click HERE for a practice keypad.

    How do I pay for school lunch?

    You can pay online with a credit card at ParentVUE/FeePay or Pay Pams. You can also send a check or cash with your student to school. Your student will place check/cash into a secure deposit box or your student can give it to their teacher. Checks can be made out to Mounds View Schools.

     Is there a fee to make a payment online? How do I make a payment?

    NO, there is not any fee to make an online payment. You will also be able to view cafeteria purchases, view account balances and set up email notification on low balances for your students. Here are the two options:

    • ParentVUE - Login to your ParentVue account.
      • Select 'FeePay Information' tab
      • Select 'FeePay'
      • Select 'Meals'. Your student's pin number will show next to your student's name
      • NEW ParentVUE user click HERE
    • Pay Pams - Login to your Pay Pams account or SIGN UP NOW if you are a new user.
      • Select the tab 'Add or Remove Student' to add your student and view pin number. 

    I have a Pay Pams account in my old school district. How do I switch?

    1. Login to your Pay Pams account

    2. Go to 'Contact Us' and select subject 'Moved from District'

    3. Follow the instructions to select your state and school district. 

    NOTE: PAY PAMS cannot transfer money from one school to another. Contact your previous school district for a refund.

    I have more than one student at a school. Do I have to write separate checks?

    No. You can write one check out to Mounds View Schools. Please make sure each student's name and PIN are on the check. Indicate the amount that is to go into each account.

    I have children at different schools. Do I have to write separate checks?

    Yes.

    My child brings a lunch from home and only needs to buy milk. How does he purchase milk only?

    A pre-payment into the students account is required to purchase milk.

    How does the system handle free or reduced price meals?

    Students eligible for free or reduced price meals follow the same procedure as everyone else. Students eligible for free or reduced meals do not need to deposit money into their accounts to receive a complete breakfast or lunch. Students will enter their pin number on the keypad.

    Can my student purchase other items using his/her PIN such as a snack or a second lunch?

    Yes. Elementary, Middle and High Schools have food available to purchase. Second lunches may also be purchased. A second lunch price is that of an adult meal because reimbursements are not available.

    Extra Entree.......................$2.00
    Extra Bread........................$0.60
    Extra Fruit or Vegetables.......FREE
    Milk....................................$0.50
    Yogurt................................$0.60
    10 oz Bottled Water..............$0.60

    Second Lunch......................$4.00

    Middle and High Schools Ala Carte choices click HERE

    What if I do not want my student to have any food other than a school lunch?

    You can call the Nutrition Service District Office at 651-621-6024. Or call the school cafeteria directly to block your student's account from purchasing extra items.

    My student has a milk intolerance. What should I do?

    The parent/guardian can write a note or send an email to the school manager indicating their student would like the milk substitute, Vanilla Soymilk. 

    My student has left the school district or graduated. Can I receive the balance left in their lunch account?

    Yes, you can complete the Request for refund form and email to heather.schmidt@moundsviewschools.org. 

    Can I make a donation?

    Yes, donations are accepted year round. Funds will be deposited into the schools Angel Fund account. The Angel fund is a fund designated for students experiencing financial hardship and do not qualify for meal benefits. Click HERE for a form to complete and mail your donation check to: District Center Attn. Nutrition Services  4570 Victoria St. N., Shoreview, MN 55126. Checks can be made out to Mounds View Schools.

    Unpaid meal charge and debt collection procedure

    Click HERE to view

    Who develops the menus?

    Breakfast and lunch menus are planned by the Nutrition Services Coordinator and Site Managers. Input for these menus is received from many sources including students, parents, Nutrition Services staff, school staff and other school districts. All menus are planned to meet the Meal Pattern Requirements for breakfast and lunch established by the USDA.

    What are the meal pattern requirements?

    Portions are determined by the meal pattern requirements established by the USDA. The portions served provide at least one third of the RDA for key nutrients. Each month we analyze our elementary menus for nutrient content and publish the results on the menu.

    What are the menu standards established under the Healthy Hunger Free Kids Act?

    Click HERE to see the regulations outlined for all school district.

     

    Are reusable dishes used in school lunchrooms?

    As a general rule, Nutrition Services utilizes reusable plastic serving trays in all District schools to serve students lunch. For environmental reasons, Nutrition Services staff try to refrain from using disposable dishes whenever possible but there are occasions where Styrofoam trays may be utilized. If a site is having an issue with dish-washing equipment (hard water in this area is very tough on dish-washing equipment), it may require the use of disposable dishes. Additionally, if there is a temporary shortage in kitchen personnel due to illness, work is prioritized so that serving lines are staffed before the dish-washing room. The majority of school waste is paper, therefore our waste company processes our trash through incineration. This is an energy-producing system rather than sending waste into landfills.

     

    Non-Discrimination Statment 
    In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race,
    color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
    Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.
    To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027) found online at: http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:
    (1) mail: U.S. Department of Agriculture
    Office of the Assistant Secretary for Civil Rights
    1400 Independence Avenue, SW
    Washington, D.C. 20250-9410;
    (2) fax: (202) 690-7442; or
    (3) email: program.intake@usda.gov.
    This institution is an equal opportunity provider