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Important Update on Lifetouch School Photos/Yearbook

We are aware of the ongoing issues with Lifetouch around your child’s school photos. We’d like to sincerely apologize for the inconvenience and delay in the process of receiving your child’s photos. We have been working with Lifetouch over the past few weeks to find a solution. Please see information regarding three options below: a picture retake day at Edgewood on January 29, scheduling a retake at Lifetouch’s offices in Maple Grove or receiving a full refund for the amount paid. 

Retake day at Edgewood

We have scheduled a make-up photo day at Edgewood for January 29, 2021. This date is tentative and will be dependent on our ability to safely have students in the building. We will send additional details as the event gets closer, including safety and social distancing measures. 

Retake day at Lifetouch in Maple Grove

For families who did not receive their photos from Lifetouch, they have the option to have a retake done at the Lifetouch offices in Maple Grove. Use the links below to schedule a time from 9 a.m.-1 p.m. on the dates provided. Note that Lifetouch can only allow one student and one adult per camera per five-minute time slot. Temperatures of all entering the building will be taken. Masks are required except when the student is being photographed. Lifetouch is located at 13400 67th Avenue North, Maple Grove, MN, 55311.

Full refund

If these options do not work for you, you are entitled to a full refund. To request your refund, contact Anya Baker at Lifetouch by emailing abaker@lifetouch.com and including the school name and student name. In order to have your request prioritized, include “refund” in the email subject line. You will receive a response within 24 hours of emailing Anya (Monday-Friday). 

Yearbooks

The pictures that are taken by either of the two methods above will be added to the 2020-21 yearbook. If there are any issues, families can submit their own photo for the yearbook. You may take a picture at home and submit it to Ms. Penner (anna.penner@moundsviewschools.org) to be used in the yearbook. We ask that you follow the guidelines of a school picture as close as possible, using solid backgrounds and a head shot from the chest up.

If you have any photos you have taken during distance/blended learning that you'd like to share for possibly getting published in the yearbook, please send those also to Ms. Penner at the email address above. 

To order a yearbook, visit he Lifetouch link and use the yearbook ID code 10712921.  The yearbook flyer can be found here

Again, we apologize for the frustration and confusion this has caused. If you have any issues or questions about the options above, please contact us.